Terms and Conditions

BOOKING CONDITIONS 2020/2021

1. Your contract: The following booking conditions apply to all holidays booked through Dynamic Lives Limited ('DLL') and form the basis of the contract between DLL (registered office address: 78 York Street, London, W1H 1DP, UK) and the Client. The Client (also referred to as 'you' and 'your' in these conditions) shall be the person who signs the booking form as well as all persons on whose behalf the Client books. Both will be held jointly and severally liable for performance under this contract.
2. Bookings: Bookings must be made in writing by completing DLL's booking form and returning it to DLL with a deposit of 30% of the final price (the deposit may be of up to 50% of the total price if required by the villa owner), or full payment if the booking is made within 10 weeks prior to the booking date. No binding contract shall exist between DLL and the Client until DLL has sent a confirmation invoice to the Client confirming the booking. If there is a change to the Client's booking between issuing of the quotation and issuing of the confirmation invoice, DLL shall be entitled to amend the booking accordingly without liability
3. Booking Conditions: These booking conditions and the other information relating to the booking contained in the booking form constitute the entire agreement between DLL and the Client. No variations to these conditions and the booking information contained in the booking form shall be binding unless agreed in writing and signed by both parties.
4. Alteration by the Client: Should you wish to make any changes to your confirmed booking, DLL will endeavour to assist you but cannot guarantee that it will be able to do so. The person who signed the booking form must request the changes in writing. DLL shall be entitled to recover from the Client any expenses incurred by it with the villa owner, DLL’s suppliers or with any other third party, in respect of the alteration.
5. Cancellation by Client: A cancellation must be made in writing and be signed by the person who signed the booking form. If the cancellation is made more than 6 months before the start of the booking, the booking deposit shall be returned to the Client. If a cancellation is made between 6 months and 12 weeks of the start of booking the booking deposit would be forfeited. In the case of cancellation within 12 weeks from the start of the booking the following amounts will have to be paid by the Client : 12-8 weeks 50%, 8-6 weeks 60%, 6-0 weeks 100% of the total booking price.
6. Alteration by DLL: All quotations are subject to change and availability until confirmation has been issued by DLL. Thereafter, we reserve the right to make alterations should these become necessary. In the unlikely event that DLL has to alter your holiday as a result of any major changes (being changes to matters such as departure dates, destination and accommodation where the altered accommodation is of a lower standard), DLL shall notify you as soon as possible and shall offer you a comparable alternative holiday or the right to cancel the contract and claim a full refund, unless the alteration is due to forces beyond the control of DLL such as, but not limited to, Force Majeure (as defined below).
7. Cancellation by DLL: In the unlikely event that DLL has to cancel your booking after it has issued the confirmation invoice, DLL shall offer a comparable alternative holiday or the right to cancel the contract and to claim a full refund. Provided that the reason for cancellation is not due to any forces beyond the control of DLL such as, but not limited to, Force Majeure (as defined below), then DLL shall, in addition to a refund, and in circumstances when you don’t accept the comparable holiday, offer compensation to be determined by DLL considering any direct costs incurred by you before the day of the cancellation (if any) as a result of the said cancellation. This compensation payment will never exceed 10% of the total cost of the booking. DLL shall not be responsible to the Client for any indirect or consequential loss which the Client may suffer as a result of the cancellation.
8. Insurance: It is a condition of DLL accepting your booking that you arrange an insurance policy yourself which provides at least sufficient cover including: a 24-hour emergency telephone, evacuation and repatriation service to your country of origin, third party liability, personal accident insurance, and coverage for medical expenses.
9. Additional charges: DLL, or any partner including Dynamic Ibiza SL, will charge you for any purchases or packages that you order during your stay that are not included in your initial package. These items might include transportation, activities, alcoholic beverages, and so on. DLL will always make you aware when such additional charges are to be incurred or when an item is not included as part of your package. If you book an excursion locally, you shall be contracting with the company offering the excursion, and DLL shall have no liability whatsoever in respect of any loss, damage, personal injury or death resulting from such excursion.
10. Force Majeure: We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to 'Force Majeure'. In these booking conditions 'Force Majeure' means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or forestall. Such events may include (by way of example and not by way of limitation) war or threat of war, government action, riots, civil strife, terrorist activities, border closure, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, and all similar events.
11. Refund: No refund will be made for any unused travel, accommodation or meals. Representatives of DLL, and DLL employees and agents are not authorized to promise such refunds other than those covered under DLL's cancellation policy.
12. Brochure and website accuracy: DLL has done its best to ensure that all information provided in our brochure and other documentation relating to the booking and on DLL's website about resorts, accommodation, facilities or services is accurate and based on the latest information and in the belief that it is true. However, owners may sometimes make small changes to villas and their furnishings without advising DLL making it impossible for us to modify the photographs and descriptions in our website and brochures. DLL cannot be held responsible if this happens. In addition, DLL cannot accept responsibility for any opinions, facts, or descriptions published in any third party or supplier's brochures.
13. Security Deposit: It is our policy to take a security deposit for all bookings of an amount up to 15,000€ depending of specific characteristics of each villa. The exact amount of the security deposit will be communicated to the Clients at the time of booking. The security deposit is refundable within 15-30 days following check out by a representative of DLL. Alternatively, we will take a credit card authorization form signed for the value above only to be charged in the form of any damages which may occur. Some owners may request that the security deposit is paid directly to them in cash. We will advise you if this is the case before the booking has been completed. DLL will not be held responsible in relation of security deposits paid in this manner.
14. The security deposit covers structural damage to the property itself, furnishings, outdoor furnishings, gardens as well as linen and towels.
15. Damage by Clients: DLL shall be entitled to recover from you the cost of repairs or replacements of any damaged or loss caused by you via your credit card which we hold as a deposit for any damages to your villa. You hereby accept full responsibility for all damages to the property caused by you, members of your party and their guests. DLL reserves the right to terminate the holiday of any Client whose behaviour is considered to be detrimental to DLL, the property or any third party and no further contractual obligations on the part of DLL will apply, in particular DLL shall not be liable to make any refund to the Client in respect of a cancellation or termination under this clause.
16. On arrival a DLL’s representative will take you on a tour of the property giving you the opportunity to point out any existing breakages or damages to the villa which will be recorded in the “Client Check-in Form”. You can also take photographic evidence of any damage to the villa at the time of check in. Once the inspection has taken place you will be invited to sign this form before being allowed to take possession of the villa. By signing the Client Check-in Form you accept that, save where specifically stated in the form, the property is in good order and doesn’t present any damages. If for any reason the “Client Check-in Form” is not signed the property will be taken to be in good order save for any faults communicated to DLL in writing during or immediately after check-in.
17. You will be responsible to return the property in the same condition as it was received. You are under an obligation to report to a DLL’s representative any damages to the property as soon as they occur. During check-out you will be informed of any damages that the villa manager has observed which will be logged into the Client Check-out Form. The cost of remedying any damages will be deducted from the security deposit (whether paid by card, bank transfer or cash) on presentation of an invoice and the balance returned to you. In case of a dispute the parties will rely on the contents of the Client Check-in Form to determine if the damage was caused by a particular client depending on whether it appeared or didn’t appear at the time of check-in.
18. Security: DLL takes the issue of security very seriously, however, due to the nature of villa holidays, opportunistic break-ins may occur from time to time. The majority of the villas are provided with alarms, safes and other security systems which you should use at all times when leaving the property. Locks and windows are to be closed at all times when the property is vacant and in the night time. Any valuables/property left at the property by you and/or members of your party, are left at your own risk and DLL will not be held responsible for any loss.
19. Suppliers: DLL does not accept liability for any act or omission on the part of any suppliers of any service that DLL offers and over whom DLL has no direct control. The Client will be bound by the operating conditions of all suppliers of the services that make up the holiday, copies of which are available upon request. The Client should note that these conditions may limit or exclude the Supplier's liability to you and may further be subject to provisions of international conventions.
20. Cleaning: All properties must be left clean and tidy. This means all washing in the kitchen must be left as found, dishwasher empty and all rubbish disposed of in the places marked in the area. DLL reserves the right to charge you via the security deposit held if this is not the case.
21. Liability of DLL: Save as otherwise stated in these booking conditions, DLL accepts liability for any loss or damage which the Client suffers during the performance of this contract where such loss or damage is directly attributable to any act or omission of DLL's employees and in accordance with DLL's instructions. The maximum amount of compensation which DLL will be liable for in this instance is the total cost of the Client's holiday. DLL shall not be liable for any indirect or consequential losses which the Client may incur as a result of any such act or omission. Notwithstanding the above, DLL shall accept responsibility in respect of any death or personal injury suffered by the Client as a result of the failure by DLL, its employees, agents or other third parties acting on its behalf and in accordance with its instructions, to properly perform any part of the contract except where the cause was due to the fault of the Client, a third party not connected to the provision of the holiday or as a result of circumstances which were unforeseeable or unavoidable even when exercising due care. This excludes any services or activities contracted by DLL on behalf of the clients with third party suppliers.
22. Water, electricity and internet: Our properties are located on islands with limited resources. Water and electricity cuts are not unusual during times of peak demand. In the same manner internet can be limited, slow and unreliable. Internet should be used mainly for emails and browsing. A good proportion of the internet connections on the islands do not have the capacity for heavy downloading. DLL cannot be held responsible in respect of any of these occurrences.
23. Villa location and repairs: A good proportion of the villas are located in the countryside and don’t have proper addresses, so it is often no possible to call normal taxis. Clients may organise transport both via car rentals and private driving facilities. Breakdowns sometimes occur and repairs are necessary. Small islands are not 24 hour international hubs. Often handymen don’t’ work, service companies are not opened at weekends and materials have to be brought from the mainland. Property owners are responsible to keep their properties in a good state of repair. Whilst DLL’s team will liaise with the owners to ensure that the repairs are dealt with efficiently DLL cannot be held responsible for any delays in the completion of the works.
24. Pest control: The majority of the properties are located in the countryside and therefore in some instances ants, mosquitos, spiders, or even rodents may be found. In these instances, the DLL team will liaise with the property owner to ensure that the best solution is found given the particular circumstances of the villa and the problem. DLL will not be held liable in respect of this.
25. Personal Belongings and Responsibility: All personal items including baggage and sports equipment are always at the Client's risk and DLL is at no time responsible for any loss, damage or delay to such items. DLL’s employees do not take responsibility for luggage custody, nor guarantee the availability of storage space in villas or in the office both before check-in and after check-out. In addition, they are under no obligation to transport luggage temporarily lost by airlines etc. In the event that one of DLL’s employees agrees to assist you with your luggage he will be exonerated from any liability in respect of damages, theft or loss of the said luggage.
26. Use of the property: The Client agrees that himself and his group will respect the property and will not disturb the neighbours’ peaceful enjoyment of their properties. In particular, the Client agrees that music and party noise must be reasonable and not disturbing the neighbours. By Spanish law outdoor music is forbidden after midnight. Indoor music must be kept to a level that doesn’t disrupt the peaceful enjoyment of neighbouring properties. The Client will be responsible to pay any fines in respect of this issue and be evicted from the property if the behaviour doesn’t cease after receiving a warning from the police, DLL or the owner. The client agrees to use the property for private vacation only and not use the premises for any improper or illegal purpose. Pictures and film recordings should only be for private use. In case of a Client wanting to hold a party/event/celebration at the property involving more than 125% of the villa’s normal capacity he will need to request, permission via email from DLL who will consult the owner. The party/event/celebration will only take place after and if, the said consent has been granted. An amount of additional security deposit may have to be agreed in accordance to the particularities of the event. Other conditions may also be applicable. The Client is always responsible for any liabilities caused by the event. Open fires and coal bbqs are forbidden in Ibiza by law during the summer months. Any liability and costs incurred as a result of their usage will be covered directly by the Client. All sets of keys must be kept safe at all times. In case of loss you will be responsible to cover the costs of the change of the locks which in some instances may include the change of all the locks of the property.
27. Children and Babies: The Client must accept responsibility for the behaviour and welfare of any children in the Client's party. Every effort is made to ensure safety in DLL's properties; however, any Client taking children on holiday does so at their own risk and must ensure they are adequately supervised at all times.
28. Visa and Health Regulations: It is the Clients' responsibility to ensure that they are in possession of a valid passport with the necessary visas to allow entry to all countries that he/she will pass through as part of the holiday. Any guidance in respect of vaccinations provided by DLL to the Client should be followed up by the Client with a health clinic or the Client's general practitioner and DLL shall not be responsible for any information provided in this regard.
29. Claims or Complaints: Any claims or complaints against DLL should be notified to a representative of DLL within 24 hours of its occurrence. Any claim or complaint that cannot be resolved in the resort should be made in writing to DLL within 28 days from the end of the holiday. The person who signed the booking form must make the complaint in writing.
30. Late Payment: Subject to DLL's rights as set out in these booking conditions, any amounts overdue to DLL by more than 5 working days will be liable to an interest charge of 7% p.a. compounded monthly.
31. Jurisdiction: Any contract made by the Client and DLL shall be governed in all respects by English Law and the English Courts shall have exclusive jurisdiction in relation to any claim or dispute arising out of or connected with any such contract.
32. Customer service contact information: including telephone number and full trading address.
    • In the case of any questions relating to your payment please contact us on the following address or telephone:
       78, York Street, London, W1H 1DP, UK  +44 (0) 203 411 3675  +44 (0) 203 411 3675
33. Card Fees: We have administration charges for all credit card payments.